How should I prepare my component before sending?
Ensure your parts are clean and not covered in dirt and oil.
Ensure that your parcel has been packed safety as we take no responsibility for any damage to your part(s) suffered in transit.
When sending in forks for service:
- If applicable, please remove your through-axle and axle hardware as well as any cable guides.
When sending in rear shocks for service:
- Please remove and keep, or zip tie in place, all mounting hardware.
- For coil-sprung shocks, please remove the spring and spring clip.
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